Pub. 2 2019-2020 Issue 4

This tradition of giving is highlighted through the Good Wheels program. The New Car Dealers of Utah Association created Good Wheels to assist with the charitable giving of our generous dealerships.

Many business owners have become increasingly frustrated by disputes during the coronavirus pandemic with their insurance companies over whether their commercial insurance policies and business interruption insurance coverage extend to certain business losses. As a result, there is a significant uptick in litigation against insurance carriers by businesses whose claims include that their insurance policies cover losses sustained from state and local closure orders (“shut-down” or “stay-at-home”) during the pandemic.

Dealerships are learning on the fly how to manage greater market swings than previously imagined. One fundamental action you can take now — reducing expenses — can help strengthen your dealership’s finances no matter what the future holds.

As an increasing number of businesses begin to require face coverings in their facilities — whether as a result of a local legal mandate or in the interest of public safety — there has been a corresponding increase in the number of well publicized reports of customers and guests reacting in a belligerent, hostile or even violent manner after being asked to comply with mask rules. What should your business do to minimize the chances of such an incident occurring in your workplace, and what should you do if an anti-mask guest disrupts your business? Here is a five-step plan to address this unfortunate part of our new reality.

Gifts can have a strong, positive effect on the recipient. The right gift at the right time is a delightful experience that can seal the deal for a business relationship and build a trust-filled, reciprocal relationship. One survey found that 80% of potential customers said they are more likely to become customers of companies that provide them with the gift of personalized experiences.

Awell-worn cliché says there are only two things you can be certain about: death and taxes. With apologies to those who agree with that statement, there are many, many more examples of out-and-out certainties. Was Sunday followed by Monday last week? Absolutely. Will that be the case next week? You can count on it.

While exponential change is always moving, businesses and even whole industries traditionally move slower than they should, often finding themselves disrupted and working hard at being agile alone. During the Coronavirus pandemic, all industries were disrupted in one way or another. Many had to close their doors for the time being and forfeit the growth and profits they make from in-person customers.

Recently we had a conversation with a dealer who asked, “why does the association get involved with so many things that look on the surface to take away our focus from the most important reason we exist, the legislative and government relations?”

If you feel the same way we do, you want to retire the word “unprecedented” and all the unexpected events of 2020. The year 2021 may still give us more opportunities to deal with unpleasant realities, but at the end of 2020, we are doing our best to find a new normal that keeps us safe from the coronavirus pandemic. Our dealerships are open and selling. We are taking every opportunity to provide for our families and employees and strengthen our communities.

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