Pub. 2 2019-2020 |Issue 1

7 The day was amazing. Katie was super engaging, and I learned a lot. I think every salesperson at our dealership should attend her training. She had great ideas; it was well worth the time we spent. I would send every manager and salesperson at my dealership. K atie is a leading voice inspiring positive, actionable change using self-confidence as a catalyst. As a certified speaking professional, Katie has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behavior, which has a positive effect on the experience offered to customers and team members. Katie has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization. Katie has worked with globally recognized brands such as Honda, Celebrity Cruises, and Canada Post. Over the last 15 years, Katie has honed her skill in customer service, operations, and sales in the retail, medical, and automotive space. Her experience extends from leading operation departments nationwide to inspiring front-line team members, transforming ideas into sustainable systems and processes. She has a masters degree in Adult Training and Development, a Canadian Sales Professional Designation and is a Certified Training and Development Professional. NCDU is planning on having Katie Mares return to SLC for another training in December 2019. Call the NCDU office for more information. I learned a lot – much of which I had never even considered, but when it was brought to mind, it rang true. We had a lunch-time experiment, and wow! I was amazed at who the waiter interacted with. Things that I hadn’t really noticed before really jumped out at me. This training is invaluable. Every salesperson should go. I loved it. I will never approach selling a car to a woman the same way again! Everyone should go through this training. The day flew by. There was a lot of information and a lot of takeaways that I plan on using in my department right away. I think her training should be mandatory.