Pub. 2 2019-2020 Issue 3

2 CONTENTS 10 22 ©2020 Utah Auto Dealer | The newsLINK Group, LLC. All rights reserved. Utah Auto Dealer is published four times each year by The newsLINK Group, LLC for the New Car Dealers of Utah and is the official publication for this association. The information contained in this publication is intended toprovide general information for review, consideration and dealer education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of theNewCar Dealers of Utah, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Utah Auto Dealer is a collective work and as such some articles are submitted by authors who are independent of the New Car Dealers of Utah. While the New Car Dealers of Utah encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at: 855.747.4003. 4 TRANSFORMATION AND THRIVING 8 IN TRIBUTE: ROBERT H. GARFF (SEPT. 15, 1942-MARCH 29, 2020) 10 IN UNCERTAIN TIMES, YOU HAVE MORE CONTROL THAN YOU REALIZE 14 PANDEMIC PERSPECTIVES: SAFETY, SERVICE AND SMART MESSAGING DURING TIMES OF CRISIS 17 LIFE IN THE FAST LANE: FOUR TRENDS IN UTAH’S AUTO DEALERSHIP ARCHITECTURE 20 BACK TO BUSINESS: RECOVERING FROM COVID-19 22 Q&A WITH IAN GRACE 24 THE 35-POINT CHECKLIST YOU NEED FOR REOPENING YOUR DEALERSHIP 26 ACCELERATING DIGITAL SALES SPRING 2020 14